Shipping Policy

PROCESSING AND DISPATCH
Orders are processed and dispatched within 1–3 business days. Once shipped, you will receive a tracking number via email, allowing you to follow your order’s journey. 

ESTIMATED DELIVERY AND TIMEFRAME
Delivery times vary by region.

UK Orders: Estimated delivery within 7–14 business days after dispatch.

International Orders: Delivery times vary by destination and may take longer due to customs processing or local courier delays.

Please note: Delivery timelines are estimates only and cannot be guaranteed, as external factors may occasionally affect transit times.

Delivery discrepancies must be reported within 14 business days of scheduled delivery. Claims cannot be processed beyond this period.

SHIPPING COSTS
Our shipping fees are calculated based on your delivery region. These are applied at checkout. We are pleased to offer complimentary worldwide shipping on orders over £150.

CUSTOMS AND DUTIES
For international orders, customs duties, import taxes, or fees may be applied by local authorities. These charges are not included in your order total, are beyond AYNA’s control, and remain the responsibility of the customer.

IMPORTANT INFORMATION

  • Once your order has been marked as delivered by the courier, AYNA cannot be held responsible for lost, stolen, or misplaced packages.

  • Please ensure your shipping address is accurate and complete at checkout. AYNA is not responsible for delays or failed deliveries caused by incorrect or missing address details.

  • Orders containing both pre-order and in-stock items may be shipped separately.

  • AYNA cannot be held liable for delays caused by circumstances beyond our reasonable control, including courier disruptions, customs delays, or force majeure events.

  • Delivery discrepancies must be reported within 14 business days of scheduled delivery. Claims cannot be processed beyond this period.

If you have any questions regarding your delivery, please contact our team at info@aynabrnd.com. We’re here to help.