Returns and Refunds

At AYNA, each piece is crafted with care and intention. We hope you love your purchase, but we understand that sometimes things don’t work out. Please take a moment to review our policy before placing your order.

Return Policy

If your item arrives damaged, defective, or incorrect, you may request a refund within 14 calendar days of receiving your order at info@aynabrnd.com, providing photographic evidence of the fault and order number.

Once we have been notified and confirmed, you have a further 14 calendar days to return it in its original, unused condition with the packaging, and we’ll issue a full refund once returned. Return shipping costs are the customer’s responsibility. If you need assistance, contact us, as we are here to help!

Please note, we do not offer exchanges. If you need a different size, please return your current item and place a new order. We encourage you to refer to our size guide and double-check your order before ordering to ensure the perfect fit.

Conditions for a Refund

To be eligible, items must be returned in their original condition, unworn, unwashed, free from scents, marks, or damage, and with all packaging intact.

If an item is returned in a used or unsellable state, we reserve the right to decline the refund.

Return shipping costs are the responsibility of the customer and are non-refundable.

How to Request a Refund

To begin the process and ensure the quickest possible resolution, please inspect your order upon delivery and kindly contact us within 48 hours with photographic evidence of the fault. Include your order number and the reason for the return. Once approved, we’ll provide the return address and instructions.

Pre-Orders

All pre-order sales are final. Pre-order items are non-refundable for change of mind or preference, as they are made specially for you. If the pre-order item arrives faulty, damaged, or incorrect, please email us at info@aynabrnd.com with the order number and photographic evidence upon arrival. Please allow for the estimated production timeline noted at checkout. Pre-order payment ensures you secure your piece from our limited production run, and we will notify you by email once it ships.

Refund Timeline

Once we receive and inspect your return, your refund will be processed within 14 calendar days and issued to your original payment method.

Important Notes

  • Requests made after the 14 calendar days cannot be accepted.

  • If your return does not meet the conditions above, a refund will not be issued.

  • Please shop mindfully and make use of our resources (size chart, product descriptions) before purchase, as we value no waste.

Duties & Taxes

Please note: if delivery is refused due to non-payment of duties or taxes, we will not be able to provide a refund.

We appreciate your trust in AYNA and are here to assist with any questions. For support, please contact us at info@aynabrnd.com.